Services in car rental sector are one of the most important factors to win customer satisfaction This guide is designed to illustrate the role of the equipment worker in maintaining the correct standards of service levels and the success of the customers experience Practical applications of the equipment worker Number one, ensure understanding of tasks and work basics Car Seats, floor, windows, dashboard, car exterior cleaning, glass, tires, body, external appearance Pay attention to the cleanliness of the uniform Wearing a business card Number two Make sure to use the tools Use appropriate detergents for different tasks Branch Cars Use the correct tools Brushes Clothes Towels Place air fresheners inside cars in the correct way so as not to be annoying to the customer as well Number three, stages of receiving the client Reception when opening the contract The equipment worker receives the reception in the manner that explained to them in the practical application and directs the inspector to complete the remaining procedures for the contract The correct way to receive the client when opening the contract Number one, welcome and smile Number two, receiving the contract from the client Number three, putting bags in the car for farewell Reception upon closing the contract The equipment worker receives the reception in the manner that explained to them in the practical application and directs the customer to the branch or delivers him to the departure lounge at the airport after completing the walk through the remaining procedures of the contract The correct way to receive the client when closing the contract Number one, welcome and smile Number two, receiving the contract from the client to complete the closing procedures Number three, taking bags out of the car Number four, ensure that the customer takes all the personal belongings from the car Number five, farewell and directing the client to close the contract Reception when there is a damage to the customer The equipment worker receives the reception in the manner that explained to them in the practical application and goes to the branch employee, consultant, branch manager to confirm whether the damages are due or not before informing the customer about it and the branch employee undertakes the rest of the procedures The correct way to receive the customer when closing the contract with damage 1 Welcome and smile 2 Receiving the contract from the customer and directing it to the branch employee to complete the contract procedures In conclusion, it can be said that training equipment workers plays a crucial role by providing appropriate training and adhering to quality standards and service levels Through this, we can achieve the highest levels of quality to achieve a distinctive customer experience to achieve a distinctive customer experience
